FAKE telco bills have been sent by scammers to tens of thousands of Telstra customers in an attempt to steal money.
Back-to-back scams have been issued to more than 22,000 customers this week and include copies of what looks disturbingly similar to legitimate Telstra email bills.
Claims by the scammers that customers have been paid twice and can redeem a refund are written in the email, instructing them to log into their “My Account” via a link in the email.
Telstra’s National Security Advisor Rachael Falk said cyber criminals were out in force and she urged customers to be on high alert by these online scams and not to respond to them.
These emails can look very authentic, often including logos and slogans to trick you into opening them,” she said.
“They often contain a link or an attachment which is designed to entice you into clicking on it.
“If a Telstra customer receives either of these phishing emails we advise them not to click on the links or attachments and immediately delete the email from their email account.”
The fake emails can be distinguished by the absence of a “$” sign to describe the amount of money they have supposedly been paid twice and is available for refund.
The refund amount is shown in a bracket.
Another fake email also incorrectly addresses recipients with, “Hi, dear customer.”
Falk said these phishing emails often include links and attachments that have malicious software or they are designed to trick customers into disclosing their personal details.
The Australian Competition and Consumer Commission is urging the community to think twice and not send any money or personal details to strangers.
So far this year $45 million was reported lost to scams and more than 45,000 complaints have been made.
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